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These are competitive days
in the mobile industry. Barely a week goes by without the
launch of a new video or music download service from one of
Britain's operators, and each network is constantly enlarging
its portfolio of 3G services to tempt new users. After splashing
out £22bn on third-generation data licences during the
height of the dotcom frenzy, there is a strong desire to make
3G profitable - so the operators are working in overdrive.
"And they have to be," says Julian
Hewett, chief analyst at Ovum. "According to our forecasts,
revenues from voice services are going to be in decline."
This is the stark financial imperative for
mobile operators to broker content deals and trumpet new products.
Faced with declining profits from voice calling, the networks
have turned to content as their third way - a ploy to get
customers to keep spending money. Ringtones and messaging
continue to perform remarkably, but operators and handset
manufacturers alike are increasingly placing their focus on
mobiles - especially 3G phones - as the perfect platform to
deliver valuable text, video and music.
"This is an exciting time," says
Bob Iannucci, a senior vice president at Nokia and the head
of Nokia Research Center, where the mobile manufacturer develops
new products and interfaces. "The mobile industry had
explosive growth around voice in the 1990s. Now, over the
coming years, it is data - video, music and the like - that
is going to explode."
This prediction is shared by most industry
insiders, a proposition that essentially boils down to "the
future's bright, the future's data". They dream of properly
translating the revolutions that have rocked the internet
to cellular networks. It is a promise that phones have never
really delivered on, but has now become possible using existing
protocols and faster technologies such as 3G. At the moment,
this is delivered to customers in a limited fashion through
walled-garden operator portals, such as Vodafone Live! or
T-Mobile's T-Zones.
By contrast, the world inhabited by Tomy Kamada,
the co-founder of Japanese software licensing firm Access,
is one that looks a lot like the internet. That's because
it is: he is one of the brains behind i-mode, a web-browsing
mobile application that sets a new standard for bringing content
to mobile users. Here, the walled garden has a much lower
fence around it, and everyone - broadcasters, publishers and
amateurs - can get their content out to mobiles. "Content
providers who really want to make money from mobiles spend
money on making their content specific for mobiles,"
he says, but the restrictive barriers of the operator portal
have been broken down.
Six years ago, Kamada's firm linked up with
Japanese telecoms firm NTT DoCoMo to create i-mode, an alternative
to the Wap (wireless application protocol) mobile internet
standard. When i-mode launched, the information superhighway
was bustling with youthful vigour, and far-sighted mobile
manufacturers knew that people would want to get web-based
information on their phones.
Fast forward to 2005, and i-mode has more
than 42m subscribers in Japan alone. What started as an untested
joint venture now dominates its home ground - and has valuable
lessons to give the nascent European market, where it is beginning
to make inroads. It is launching services with networks including
French operator Bouygues Telecom and Spain's Telefonica, and
later this year it will make its first appearance in Britain
under the banner of O2.
"There's a two-year advantage for the
Japanese market," says Kamada, who believes that content
is the most important thing 3G has to offer customers. "Why?
First of all, it's the price of the devices. This year, handset
manufacturers will start to make 3G handsets affordable in
Europe. Then there are the prices of 3G services. If price
is acceptable and handsets are affordable, then we'll see
growth."
That growth is not happening fast. It took
3 eighteen months to get past the 1m subscriber mark, despite
being the only 3G operator for most of its lifetime. Vodafone,
which launched its 3G service in November, is struggling to
encourage uptake - some have pegged the figures at less than
200,000. Higher prices and limited interest have made it relatively
slow to take off, but Charles Dunstone, the chief executive
of Carphone Warehouse - Britain's biggest mobile phone retailer
- last week said he believed "3G will go mad in the second
half of the year".
It is unlikely the restrictive Wap browsing
of 3G-based content has had much effect on uptake, with price
the major factor. But the future could be different: the war
over content will really heat up once the price of switching
to 3G drops and content providers begin to take an interest.
There are, however, striking parallels with
other technology that mean the content war between networks
could be a short-lived flare-up rather than a raging inferno.
"This is the same cycle we had with the
internet," says Ovum's Hewett. "Just look at what
BT did a few years ago when they launched broadband: it was
all about the content they could deliver. Now that's been
dumped almost completely. Ultimately, service or content providers
don't want to be limited to one network, they want to be on
as many networks as possible because that's where the value
is."
This "internet effect" - the democratisation
of content - has been a major driver on the web, letting users
out of their ISP's clutches and giving them the freedom to
read whatever they want. Although some services, such as AOL,
promote a contained browsing experience, most simply provide
the pipeline through which customers access the web.
The internet effect gives media companies
the opportunity to deliver output directly to consumers, rather
than through a third party. Internet browsers that give users
the freedom to surf fully on their phones - such as i-mode
and the recently released version 8 of Opera - offer a kind
of freedom that hands power back to content creators. The
middleman has lost his way, and if free browsing becomes standard
on mobile phones, the operators could suffer the same trouble
ISPs did five years ago.
"At the moment, the platform is chosen
by the operator," says Simon Garth, vice president of
marketing for software firm Symbian.
"The product is packaged and given to
the end user rather than them having freedom. But over time,
as end users get more familiar with the packaged services,
they will demand more flexibility."
It is a bind worthy of Joseph Heller, if not
quite as dramatic: operators use content to differentiate
themselves from rivals and draw in more customers - but, once
3G uptake is large enough, content providers become more important
than networks. The same content will be running across multiple
operators, and it will become more difficult to stand out
from the crowd.
For example, customers might stop saying "I
want the network that has Premiership football highlights"
and start asking "why doesn't this network have Premiership
football highlights?". It is a subtle difference, but
one that changes the relationship between the operator and
the brands it carries.
If content providers wrestle power back for
themselves, through the web or other on-phone applications,
networks could be left in the lurch - relegated to the role
of an internet service provider.
"Frankly, you can do some of this already,"
says Symbian's Garth. "On smartphones you can already
run non-operator applications. And we see smartphones reaching
the mass market by 2006 or 2007."
Thomas Husson, mobile specialist with Jupiter
Research, is more upbeat. "Strong brands like Disney
or MTV will want to go straight to the user, but at the moment
the mobile portal is the way into the data," he says.
He thinks operators have enough time to get
stronger before the internet effect takes over.
"Search engines are still some way off
and the networks are using the content to build their own
brand," he says. "For example, 3 is focusing more
on sport, while Orange is maybe more interested in cinema."
But the situation means networks are finding
themselves in some strange places. The desire for mobile video
is sending them towards broadcasters such as BSkyB, while
tailored news services will compete against established websites
such as the BBC.
Orange's music download sales, meanwhile,
are being incorporated into the download music chart, placing
them in an area more familiar to Apple's iTunes.
Are they network services or internet portals?
It is still unclear, but the lessons of the web suggest they
will struggle to be both. Perhaps operators must face up to
the fact that control will eventually be handed to content
creators.
It's not all bad news, though. "There's
little loyalty from consumers," says Hewett, "but
even if the operator only gets a 20% share of content revenues,
it still could be a substantial piece."
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